Privacy Policy

1. Who We Are

SafeAeon provides a comprehensive suite of cybersecurity services, as mentioned on its website (www.safeaeon.com). Our services are designed to help organizations monitor, detect, prevent, and respond to evolving cyber threats through advanced technology and expert support.

SafeAeon Inc. is a company incorporated in the state of California, USA, and serves customers globally.

If you are located in the European Economic Area (EEA), SafeAeon is the data controller of your personal data, and we have appointed an EU Representative to handle GDPR-related matters.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data - Name, job title, company name
• Contact Data - Email address, phone number, mailing address
• Technical Data - IP address, browser type, device type, usage data
• Security Data - System logs, threat intelligence, monitoring alerts
• Communication Data - Support inquiries, chat messages, email exchanges
• Account Credentials - For access to ticketing portals and services (encrypted)

We do not collect sensitive personal data unless required by law

3. How We Collect Personal Data

We collect data from:

• Direct interactions (e.g., contact forms, service usage, support requests)
• Automated technologies (e.g., cookies, web beacons, analytics tools)
• Third-party sources (e.g., partners, public databases, and marketing platforms)

4. Legal Basis for Processing

Depending on your location, we process your personal data under one or more of the following legal bases:

• Contractual Necessity - To perform our obligations under a contract.
• Legitimate Interest - To protect our systems, improve services, and communicate with you.
• Legal Obligation - To comply with laws and regulatory requirements.
• Consent - Where required, we will request your consent for specific data uses.

For California residents, data processing aligns with the CCPA and CPRA requirements.

5. How We Use Your Data

We use your personal data to:

• Deliver and support our cybersecurity services
• Monitor and respond to cyber threats
• Manage customer accounts and subscriptions
• Communicate with you about services, events, and updates
• Conduct analytics and business intelligence
• Enforce legal rights and comply with applicable laws

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze site usage and performance
• Support marketing and advertising efforts

You may manage cookie preferences through your browser or our cookie consent banner. For full details, see our Cookie Policy

7. Data Sharing and International Transfers

We may share personal data with:

• Technology partners and service providers
• Security vendors
• Legal, regulatory, or law enforcement authorities (when required)
• Third parties in connection with a merger, sale, or acquisition

When transferring data outside of your jurisdiction (e.g., to the United States), we ensure adequate protection through Standard Contractual Clauses (SCCs), data protection agreements, or other recognized safeguards.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide services and fulfill contractual obligations
• Comply with legal, tax, and regulatory requirements
• Support internal auditing, compliance, and operational needs

Retention periods vary depending on the data type and processing purpose.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption and secure storage
• Role-based access controls
• Endpoint protection and network monitoring
• Multi-factor authentication
• Regular vulnerability assessments and penetration testing

SafeAeon is certified under ISO 27001:2022 and SOC 2 Type 2, demonstrating our commitment to cybersecurity best practices.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

For EU/EEA Individuals (GDPR):

• Access - Request access to your personal data
• Rectification - Correct inaccurate or incomplete data
• Erasure - Request deletion of your data
• Restriction - Request limitation of processing
• Portability - Request transfer of your data
• Objection - Object to processing based on legitimate interests
• Withdraw Consent - Where applicable

For California Residents (CCPA/CPRA):

• Know - Request to know the categories and specific pieces of personal data collected
• Delete - Request deletion of personal data
• Correct - Request correction of inaccurate personal data
• Opt-Out - Opt out of sale or sharing of personal data
• Non-Discrimination - Not be discriminated against for exercising rights

To exercise any of these rights, please contact us at [email protected].

11. Data Breach Notification

In the event of a data breach involving personal data, we will:

• Notify affected individuals and supervisory authorities in accordance with applicable laws (e.g., GDPR 72-hour rule)
• Take immediate measures to mitigate the breach
• We will also review the incident to identify root causes and enhance our security practices

12. Third-Party Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their respective privacy policies.

13. Children’s Privacy

Our services are intended for professionals and businesses. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have mistakenly collected data from a child, please contact us.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Material changes may be communicated directly via email or website notification.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

SafeAeon Inc.

6701 Koll Center Parkway, Suite 250 Pleasanton, CA 94566, USA

Email: [email protected]

Phone: +1-855-684-1313

EU Representative

We value your privacy and your rights as a data subject. To ensure compliance with the General Data Protection Regulation (GDPR), we have appointed Prighter Group, with its local partners, as our EU Representative and point of contact for data protection matters in the EU region.

Prighter enables you to exercise your privacy rights — such as submitting requests to access, rectify, or erase your data. You can contact our EU Representative or exercise your rights by visiting our dedicated privacy portal here: https://app.prighter.com/portal/safeaeon